We are officially relaunching the Stone Touch website, and are so excited about the changes. The new site is going to better showcase the great work that we do here at Stone Touch, such as polished, honed, and cleaned natural stone. Additionally, the new site will let you peak into our business more than any other natural stone care company in Phoenix, Arizona. We hope you like it as much as we do!

One of the most common phone calls that we receive goes something like this:

"My travertine floor is dirty. No matter how much I clean it, I can't get the  "cloudy" look removed. So, I figured that it must be time for it to be professionally cleaned."

We've found that 9 times out of 10, when a customer has this problem, it is not really so much a problem with it being "dirty" per se. It typically means that the floor needs to be re-finished. The surface of a floor made out of travertine, marble, or limestone will wear away after time. This is caused by foot traffic, pets, and using the wrong types of cleaners. Fortunately, Stone Touch can bring your floor back to life by either honing or polishing your floor. It will look amazing when we're done with it. We promise. So, when is the right time to clean travertine, marble, or limestone? The answer to that depends on you. If you clean your travertine, marble, or limestone floor every week or every other week with water and a microfiber mop, you really shouldn't ever need to have a professional company like ours come in to clean. However, if you don't clean your floor until you see the grout lines turning dark, and the pits collecting dirt, you'll probably need to have Stone Touch come in once a year to do a professional cleaning on your floor.

Recently, Stone Touch finished polishing a travertine floor in the Ancala development in Scottsdale. The customer was ecstatic at the job done!   But, there was a problem. Upon receipt of the final payment, we realized that we estimated a separate step in the process that our lead technician decided was not necessary after all, and which he had decided to skip. It was a step that added an additional $500 to the price of the job.   Around here, we try to do everything according to our "Culture of Honesty". Even though the customer loved the work that we had done on his travertine, and had paid us according to what we originally agreed upon, we felt that we had money that we had not earned. We called the customer to tell him that we were able to refund him $500. You can imagine how excited he was to get that call.   Essentially, this is our refund policy: We do not want money that we haven't earned. If it somehow ends up in our hands, we'll give it back.   We love opportunities to prove to people that we deliver superior service. I believe that this was one of them.