Stone Touch » Cleaning & Sealing

Cleaning

After time, tile builds up residue and dirt that cannot be removed with a daily cleaner, and may need professional cleaning. We use scrubbing machinery and specialty stone cleaners that clean your floor better than you thought possible.

However, quite often, customers think their floor needs to be “cleaned”, when really what they’re after is a new “finish” (ie. hone or polish). Here’s why. A natural stone floor begins to wear with time. Foot traffic and pets wear the finish away. Additionally, it’s not uncommon for the finish on some customer’s floors to become slightly etched do to many things: using a harsh cleaner on the floor, pet’s urine, the cleaning lady uses the wrong cleaner, spilled liquids in the kitchen, etc.

When the floor is cloudy looking, or it seems like it just won’t get clean, it may need a new finish.

Sealing

The Stone Touch sealing process includes the masking of all wood (cabinets & baseboards), carpets, and appliances adjacent to the floor surface before the sealer is applied.

Penetrating Sealers

Stone Touch applies the highest quality penetrating sealers, which are correctly applied by our team of stone experts. Penetrating sealers leave no visible trace when applied correctly. If misapplied, they can leave a haze on the floor.

Topical Acrylic Sealers

Stone Touch uses acrylic sealers on some rough interior surfaces (such as slate and flagstone). This ensures that the stone looks beautiful, and is easy to maintain.

Color Enhancing Sealers

Stone Touch uses a color enhancing sealer to bring out the natural color variations of stones. It isn’t recommended on certain stone types nor on certain stone locations. Please talk to one of the natural stone experts on our team for more info.

For a free estimate, give us a call, or fill out the form on the right side of this page. You will see that we are the natural stone care experts.

We are officially relaunching the Stone Touch website, and are so excited about the changes. The new site is going to better showcase the great work that we do here at Stone Touch, such as polished, honed, and cleaned natural stone. Additionally, the new site will let you peak into our business more than any other natural stone care company in Phoenix, Arizona. We hope you like it as much as we do!

One of the most common phone calls that we receive goes something like this:

"My travertine floor is dirty. No matter how much I clean it, I can't get the "cloudy" look removed. So, I figured that it must be time for it to be professionally cleaned."

We've found that 9 times out of 10, when a customer has this problem, it is not really so much a problem with it being "dirty" per se. It typically means that the floor needs to be re-finished. The surface of a floor made out of travertine, marble, or limestone will wear away after time. This is caused by foot traffic, pets, and using the wrong types of cleaners. Fortunately, Stone Touch can bring your floor back to life by either honing or polishing your floor. It will look amazing when we're done with it. We promise. So, when is the right time to clean travertine, marble, or limestone? The answer to that depends on you. If you clean your travertine, marble, or limestone floor every week or every other week with water and a microfiber mop, you really shouldn't ever need to have a professional company like ours come in to clean. However, if you don't clean your floor until you see the grout lines turning dark, and the pits collecting dirt, you'll probably need to have Stone Touch come in once a year to do a professional cleaning on your floor.

Recently, Stone Touch finished polishing a travertine floor in the Ancala development in Scottsdale. The customer was ecstatic at the job done! But, there was a problem. Upon receipt of the final payment, we realized that we estimated a separate step in the process that our lead technician decided was not necessary after all, and which he had decided to skip. It was a step that added an additional $500 to the price of the job. Around here, we try to do everything according to our "Culture of Honesty". Even though the customer loved the work that we had done on his travertine, and had paid us according to what we originally agreed upon, we felt that we had money that we had not earned. We called the customer to tell him that we were able to refund him $500. You can imagine how excited he was to get that call. Essentially, this is our refund policy: We do not want money that we haven't earned. If it somehow ends up in our hands, we'll give it back. We love opportunities to prove to people that we deliver superior service. I believe that this was one of them.

Cleaning & Sealing

Cleaning

Sealing

Penetrating Sealers

Topical Acrylic Sealers

Color Enhancing Sealers

For a free estimate, give us a call, or fill out the form on the right side of this page. You will see that we are the natural stone care experts.

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